Refund policy

As our customer, you have the option to return the product within 14 days of purchase without giving a reason.

Please announce the return to the email:

Be sure to include your first and last name, address, mobile phone number, and account number.


Refunds are made to the following address:

Lanterna-Media d.o.o.

Bračka street BB

21000 Split


and upon receipt, we can deliver another product or refund your money.

Be sure to attach a copy of the invoice.


If you are not satisfied with a product purchased from our web shop, contact us, and we will resolve your complaint as soon as possible.

Send us information with the order number, account number, or your username and description of the complaint to

Based on the complaint description, we will inform you about:

Can the product be exchanged for a new one?
Can the product be refunded?
Can the product be repaired (e.g., replace the buckle)?
In cases where the product can be exchanged for a new one and money can be returned for the product, we send a delivery service to your address that collects the advertised product and returns it to our warehouse. When the product arrives back at our warehouse, we will send you a notification on how to resolve the complaint. A refund or exchange for a new product will be processed within 15 working days.

When picking up the shipment, please check your package in the presence of the delivery person. If you notice damage to the packaging during delivery, these damages were caused during transport, so please do not pick up such shipments from the delivery person, but ask him to immediately return the package to our warehouse. Let us know the situation at the above email, and we will send the correct product as soon as possible!

If there are disagreements with the purchased product in terms of the provisions of the Consumer Protection Act, please contact us by email, through which we will agree on further steps for returning the goods. In the case of faulty goods, the cost of returning the goods is borne by Lanterna-Media d.o.o.


Online Resolution of Consumer Discusses

In accordance with the regulation of the European Union, the My Lovely Bag Official web store participates in the resolution of consumer disputes for products and services purchased online, which customers can submit online.

Regulation of the European Union No. 524/2013 on the online resolution of consumer disputes (Online Dispute Resolution Platform) has been in effect since January 9, 2016.

Pursuant to Article 14, paragraph 1 of that Regulation, the obligation of traders based in the European Union participating in online sales contracts to provide an electronic link to the Platform for ORS in an easily accessible place on their websites is prescribed. The Platform for Online Resolution of Consumer Disputes (the ORS Platform) started operating on February 15, 2016.

Further to the above provisions, below is an electronic link: Platform for online resolution of consumer disputes

For more detailed information, feel free to contact us via email at